Canadian Choice Windows & Doors' Warranty Explained: What's Covered and What's Not

Canadian Choice Windows & Doors™ covers TrueCrankless windows with a 40-year transferable warranty and its other vinyl windows with a 25-year transferable warranty, and door systems are covered under their applicable warranty terms. The promise includes the product, installation, and service for a covered problem. It leaves out accidental damage, misuse, unauthorized modifications, and force majeure.

Homeowners searching for window warranty Canada are trying to separate that written promise from a slogan. The vinyl terms are fixed and can transfer. The door terms are their own.

Key takeaways

• TrueCrankless windows carry a 40-year transferable warranty, other vinyl windows carry a 25-year transferable warranty, and door systems follow their own applicable terms.
• A covered failure can be a manufacturing defect, an installation problem, repair labour, or a failed sealed unit.
• Accidental damage, misuse, unauthorized modifications, and force majeure are not covered.
• A phrase with no fixed end date is not a substitute for a written 25-year or 40-year term.
• One consumer care team takes a covered claim, and the repair is handled at no cost to you.

What Canadian Choice Windows & Doors' warranty actually covers

Canadian Choice Windows & Doors backs its TrueCrankless windows with a transferable 40-year warranty and its other vinyl windows with a transferable 25-year window warranty , while door systems are covered under their applicable warranty terms. The warranty includes products, installation, and service, and you deal with one consumer care team. That is the window warranty Canada detail to read before you sign, because the periods vary by product series and by component.

What the vinyl window term includes

On DraftLOCK and TrueCrankless vinyl windows alike, the coverage includes the vinyl frames, insulated glass units, hardware, painted finishes, and screens. Under normal residential use, the named defects include warping, seal failure, hardware malfunction, and major finish deterioration. The coverage does not print a separate year for each of those parts.

If the windows start leaking five years after installation, you should not have to pay to fix it. That example is not a cutoff. A problem that shows up later can still be the company's repair, not a new order.

Canadian Choice Windows & Doors has manufactured and installed windows and doors in Canada since 1997. The trusted choice. Canadian-made.

How door coverage differs

Door systems do not pick up the vinyl window term just because they were installed on the same day. Entrance door coverage includes paint finish protection, glass seal failure, and hardware protection against manufacturing defects. Labour on an entrance door may differ from the product coverage, depending on the claim type and the warranty year.

Sliding and patio door coverage includes the insulated glass unit, hardware, the painted finish, and manufacturer defects, and those terms may vary by product system, blind configuration, and screen. A window replacement warranty, on the windows themselves, includes the labour to repair a covered failure. A door stays on its applicable terms, which can split labour from the product.

What's covered, in plain terms

The five categories are easier to judge if you picture the failure. A product defect is wrong when the unit was built, and an installation problem shows up as an air leak or a poor fit. Glass coverage is the sealed unit, not a sheet of glass that something struck.

Product defects and installation problems

Product warranty covers manufacturing defects in the frames, hardware, glass units, and finishes. A frame that warps in ordinary use belongs here. A gouge from a ladder does not.

The installation warranty covers problems caused by how the unit was set, such as air leaks or improper fitting. A draft at the frame on a windy day, with the sash locked, points there. A sash you left unlatched does not. Parts and labour are both included, so the leak is not a dispute between a manufacturer and a separate installer.

Labour, failed seals, and a later owner

Labour coverage is the repair labour during the warranty period, and only for a problem the coverage already includes. It will not pay the visit on an excluded break and then call that a warranty repair.

Glass coverage covers sealed-unit failure and internal condensation between the panes. On a dry day, look at the space between the panes. If the cloud sits there and you cannot wipe it off either side, the seal has failed, and the glass is still in the opening. That repair replaces the failed unit. A pane cracked by an impact is accidental damage, and this is not a glass-only service you book for a chip.

The warranty may be transferred to a new homeowner, so name that in the sale documents. The Office of Consumer Affairs tells buyers to read a warranty carefully to see what is covered and to note when it expires.

"When a homeowner calls because a window has fogged between the panes, they want a person who will stay with the file. Tell us which opening it is, what you see, and when it started, and the consumer care team should take it from there. You should not have to phone a glass shop and then the installer," says Helen Sin, Consumer Success Manager, Canadian Choice Windows & Doors.

What's not covered

The warranty doesn't cover every mark a house can put on a window: it names four exclusions, and a few conditions on doors and window alterations can also affect coverage. The length of the term does not pull an exclusion back in.

• Accidental damage. An impact that cracks a pane is not a defect in the way the unit was built.
• Misuse. The coverage assumes ordinary residential use, not a use the window was never built for.
• Unauthorized modifications. Altering the window structure, including adding films, can void the manufacturer's warranty, while blinds and shutters installed by a professional do not affect it.
• Force majeure. This is an event outside either party's control, and it is excluded by name.

A cold night is not force majeure. Winter is ordinary residential use, and a draft in the cold is often a fit or seal problem. Force majeure is an event outside either party's control, not a seasonal label.

Doors carry two further conditions. If a storm door is added to any door, Canadian Choice Windows & Doors™ asks the homeowner to sign a warranty waiver, because the door's integrity cannot be assured with a storm door in place. A fibreglass door without a multi-point locking system calls for a signed waiver as well, so confirm the lock on the quote. Both are settled at the time of sale, not discovered when a claim is filed.

What's covered vs what's not

Use the grid as a filter on the quote, not as a second copy of the explanation above. If the quote says the windows are fully warranted and never names labour, the glass, or a transfer, you do not yet know which row you are buying. Write down the failure you actually worry about, then see which single row it matches.

An impact crack can sit next to the word glass and still be excluded. Match the failure to one row. If the spoken answer and the written term disagree, the written term is the one used later.

Is Canadian Choice Windows & Doors' warranty a "lifetime" warranty?

No. TrueCrankless windows carry a 40-year transferable warranty, other vinyl windows carry a 25-year transferable warranty, and door systems stay on their applicable terms. People who type "lifetime window warranty Canada" are looking for a promise with no end date. A window warranty comparison makes the industry fact clear: in Canada, a lifetime warranty lacks a legally standardized definition. Some mean the life of the product, some the original owner, and some a long fixed period with a softer label.

The Competition Act prohibits a warranty representation if it is misleading or there is no reasonable prospect of carrying it out. You can check a date you can count. A lifetime label with no definition in the document cannot. Canadian Choice Windows & Doors does not offer a lifetime warranty on these windows.

How to file a warranty claim

You contact the consumer care team and describe the issue. You don't have to coordinate a glass company, a hardware supplier, and the installer. For a covered issue, we handle the repair at no cost to you.

Have the facts ready so a covered failure is not mistaken for an excluded one.

• Which opening. Name the room, and say whether it is a window or a door.
• What you see. Fog between the panes, a draft at the frame, and a handle that will not catch are different failures.
• When it started. A date, even a rough one, keeps the file from being treated as a new mystery.

A clear note helps with a yes or no. An impact crack does not become a covered seal failure because the description was tidy.

A written term only helps if the exclusions are named

TrueCrankless windows carry a 40-year transferable warranty and other vinyl windows a 25-year transferable warranty, and both cover the product, installation, and labour for a covered repair. Door systems follow their own terms, and the parts of a vinyl window don’t all share the same period. Accidental damage, misuse, unauthorized modifications, and force majeure stay outside.

Before you sign, ask for those terms in writing. Then read Canadian Choice Windows & Doors reviews that discuss after-sale support, because they often mention response times and the follow-up after installation.

Frequently asked questions

Does Canadian Choice Windows & Doors' warranty cover installation labour, or only parts?

Yes. Covered repair labour during the warranty period is included with the parts when the problem itself is covered. A window replacement warranty that replaces the unit and then bills you for the visit is a different deal. On an entrance door, labour may still differ from the product term, depending on the claim type and the warranty year.

Is the warranty transferable if I sell my home?

The warranty may be transferred to a new homeowner. Both vinyl window terms are described as transferable: 40 years on TrueCrankless windows and 25 years on other vinyl windows. Put that in the sale documents so the buyer is not guessing whether the coverage stayed with the house.

What can void the warranty?

The warranty names four exclusions: accidental damage, misuse, unauthorized modifications, and force majeure. Altering the window structure, including adding films, can also void coverage, and doors have their own conditions: a storm door, or a fibreglass door without a multi-point lock, requires a signed warranty waiver. A manufacturing defect, a poor fit, a failed seal, or condensation between the panes isn't covered.

How do I file a warranty claim with Canadian Choice Windows & Doors?

Contact the consumer care team and describe the issue: which opening, what you see, and when it started. You deal with that team, not with a set of separate suppliers. A covered problem is resolved at no cost to you.

Does Canadian Choice Windows & Doors offer a lifetime warranty?

No. TrueCrankless windows carry a 40-year transferable warranty, other vinyl windows carry a 25-year transferable warranty, and door systems are covered under their applicable terms. Canadian Choice Windows & Doors does not offer a lifetime window warranty. The phrase has no legally standardized definition in Canada, so plan around the written term.