Frequently Asked Questions

Canadian homeowners may have some questions on the implementation of windows and doors. If you ever find yourself stuck during your home renovation project, Canadian Choice Windows and Doors™ is here to bring you our insights. Some of the most Frequently Asked Questions we’ve received are:

Installation
Products
Grants & Rebates
Payments
Condensation
Other Topics
Other Products & Services by Canadian Choice

Do you install replacement windows year-round?

We do our best to deliver the most accurate installations, but we do not install our windows when temperatures are below -10 C. Our goal is to ensure a comfortable experience and when temperatures are this cold, we experience more than comfortable heat losses while in our consumer’s home. Read more about our installation process here.

How do I prepare for the installation?

Here is the list of items that we ask our consumers to consider when preparing for our installation experts:

  • Remove window coverings.
  • Remove obstructions including plants and personal items from the windowsills.
  • Consider moving furniture or fragile items that may affect the work area.
  • Ensure your pets are in a safe place.
  • Advise our scheduling team if there is ample parking for work vehicles.
  • Walkways should be free of debris or snow to ensure everyone's safety.
  • Remove doorbells and window sensors.

Please refer to our installation guide: https://www.windowscanada.com/installation-preparation-guide.pdf

How long do installations typically take?

The time required to complete your installation will depend on the number of doors and windows being replaced. Typically, our projects are completed within one day. Our scheduling team will confirm the total time required for your specific project.

Who is installing my replacement windows and doors?

Canadian Choice of course. Our SAWDAC certified professionals will complete your installation. Our professional installers complete take pride in ensuring the highest quality installations take place and that your windows and doors are properly installed to our standards.

What types of installation do you support?

We provide all installation services including:
Retrofit
Brick to Brick includes vinyl brick mould.
Stud to Stud includes aluminum capping.

We are SAWDAC certified and have the highest consumer ratings in Canada.

Ready for new windows? Reach out to one of our window specialists today by visiting this page.

Do you offer commercial and residential windows replacement?

Yes, we will have a solution for all residential needs and low-rise construction opportunities and most new homes.

What are fire escape windows by Reliance?

These solutions are only sold as a Retro-Fit solution.

The removal of the frame is as complicated as a new cut in the concrete, and they must work in a very narrow space. Cutting the frame will not create a large enough opening to be considered a proper fire escape. We will not sell these solutions as a full-frame replacement. We will make sure the work is done right and must have them installed as a retrofit or a retrofit with jambs.

What type/style of windows do you offer?

We offer vinyl constructed windows in every possible style, colour, function and designs. We have a solution to meet all of your architectural and design needs.

Ready to book your free in-home consultation? Please visit this page.

How DraftLOCK windows are different from other windows on the market?

DraftLOCK technology is unlike anything else you’ll see on the market today. Our windows are designed with an optional 4 1/2" vs the industry standard 3 1/4, this allow the window to be positioned more inside the house incorporating it with the building envelope reducing the effects of outside elements, maximizing the glass and minimize the visual impact of the frame. Canadian Choice DraftLOCK windows are designed to work with different Low E glass options, insulating gasses and optional foam filled chambers for extra thermal efficiency. That means - you spend less on utility bills every month and live comfortably in your home all year long.

Ready to book your free in-home consultation? Please visit this page.

What is the difference between U-Value and ER?

U-value is the measure of the rate of heat loss and how well a product insulates. The lower the u-value, the better a product is at keeping heat inside your home. ER value is the measure of heat gain, the higher the ER value the more sun comes into the house. With Draftlock Windows and our different types of Low-E glass we can customize your windows to give you the best solution for your home.

Ready to book your free in-home consultation? Please visit this page.

What materials do you use in your windows and doors products?

Canadian Choice provides an all-vinyl window solutions.

Doors are made from either steel or fiberglass

Stackable and Bi-folding doors: Aluminum

Porch Enclosures: Aluminum

Triple pane or double pane?

Triple-pane windows provide the added benefits of soundproofing and greater temperature control. They are recognized by the HER+ programme and offer a $325 rebate per opening.

Our double-pane solutions are built to the same quality and offer a $175 per-opening rebate.

Read more about the difference between triple-pane and double-pane windows in this article.

Ready to book your free in-home consultation? Please visit this page.

What is low-E glass?

Low E glass has a metallic coating on the inside surface to reflect the sun’s rays and to reduce damaging UV rays. This coating was created specifically to minimize the amount of ultraviolet and infrared light that passes through glass into your home without limiting the amount of visible light that is transmitted.

What should I know about Argon gas and why it’s used in windows?

Argon is a non-toxic, odorless gas that improves the u-value by roughly 10% in a window. It’s heavier than air, offers increased R-values, and minimizes heat exchange through windows. It’s used in residential windows to insulate the two panes of glass. It also helps increase sound-proofing characteristics of your windows.

Are vinyl windows right for me?

Vinyl windows have significantly since the 1970s when they first became mainstream. Canadian Choice Home Improvements continuously innovate the manufacturing process and design of vinyl windows. Canadian Choice vinyl windows are designed with multi-chambered frames and sashes to help reduce heat loss and sound transmission.

Compared to other window materials, vinyl windows are highly resistant to elements, which means they don’t age as fast as other windows. Made from polyvinyl chloride - a highly durable material - they require minimum to low maintenance. Nearly 100% scratch free, your vinyl windows will never have to be painted, will not be easily scraped, or stained and can be cleaned simply with soap and water.

With airtight fabrication, vinyl windows prevent air from escaping a locked window frame. That’s because during the manufacturing process, the frame is equipped with hollow cavities that are then filled with insulation to trap air. And if you’ve got an Energy Star rated window - a globally recognized symbol of energy efficiency - you’re looking at a great product that’ll save you money on energy bills in the long run.

We offer a solution to meet your budget and style preferences.

Schedule an in-home consultation with our experts today.

What is Energy Star® and why is it important?

The most energy-efficient windows will be made to Energy Star® standards and carry their label. Energy Star® is the golden standard and the benchmark of energy efficiency worldwide. These windows assure you that they undergo rigorous testing in accredited laboratories under standardized and highly controlled conditions. All this effort - so that homeowners like you can get a window product of the highest quality.

Ready for new windows? Reach out to one of our window specialists today.

What is the HER+ Eligibility?

Enbridge Gas customers who own and live as a primary resident in their home.Rebates for homeowners who do not heat their home with Enbridge Gas.

Communities not currently connected to the North American electrical grid nor to the piped natural gas network, living in a permanent or long-term (five years or more) settlement with at least 10 dwellings.

Owners in some low-rise and mixed-use properties are eligible for rebates. See details.

These homes do not qualify for the program:

  • Homes that are not the owners' primary residence and do not have an active Enbridge Gas account.
  • Multi-unit residential buildings (MURB) with more than 3 storeys or larger than 600 m2.
  • Cooperatives.
  • Homes built less than 6 months ago.
  • Mixed use buildings that are less than 50% residential.

Ready to book your free in-home consultation? Please visit this page.

What are the HER+ Rebates?

Here is an overview of what is available to eligible Ontario residents:

Home energy assessments: $600
Home insulation: $10,000
Air sealing: $1300
Windows and doors: $175-$325 each opening
Space and water heating: $7500
Smart thermostats: $125
Solar panels: $5000
Weatherproofing: $1600

Ready to book your free in-home consultation? Please visit this page.

How to get started with the HER+ program?

Step 1: Allow Canadian Choice to assist and schedule an initial home energy assessment with a licensed Registered Energy Advisor.
Step 2: The Energy Advisor will provide a custom report with recommended upgrades.
Step 3: Complete at least one eligible upgrade.
Step 4: Schedule a follow-up home energy assessment.
Step 5: Receive your rebate cheque, including up to $600 for the assessments.

It is important to remember that Canadian Choice offers 4 of the 5 major services that qualify for rebates.

Our team, alongside independent auditors will do everything to ensure you maximize the grants available to you.

Keep us in mind for your windows and doors, heating and cooling, heat pump, insulation, and air sealing needs.

Ready to book your free in-home consultation? Please visit this page.

Greener Home Rebate Program is now HER+?

As of January 1st, 2023, the former Greener Homes Rebate Program is now known as the HER+ program (Home Efficiency Rebate Plus). Here is the link to get started.

Please note that you DO NOT have to be an Enbridge customer to take advantage of the HER+ program.

Ready to book your free in-home consultation? Please visit this page.

What is the energy audit process?

An official energy audit must be performed to receive any form of rebate or government loan.

Audit costs are performed in two segments, pre and post/final audit.

The costs typically range from $700-$850 in the GTA and typically $100-$150 more for outer regions.

The Greener Home Rebate will reimburse $600+HST of this service rendered by a professional.

CCHI can and will arrange energy audits by a licensed professional.

Our turnaround time is typically 48 hours to set an appointment with a in-home visit typically within 4 business days thereafter.

If you are outside the GTA or considered a remote area, the audit will be scheduled within 30 days of the request.

If you need to direct further inquiries pertaining to rebates, please send it to our Rebate Department: rebates@windowscanada.com

How are payments made upon work being completed?

Consumers can provide the installation team with a cheque, money order or draft on site.

If you choose to pay using our monthly payment programs, no action is required on your part to finalize the agreement.

If you prefer to use e-cheque, e-transfer or credit cards you can reach out to our payments department through consumer care.

E-transfers are directed to: directdeposit@windowscanada.com

What type of payment options do you offer?

We provide multiple options to meet your financial needs.

Cheque, E-Transfer, Direct Deposit, Credit Cards.

We also offer the most flexible monthly payment options including low rate monthly financing.

Ready to book your free in-home consultation? Please visit this page.

What is the average cost of replacing your windows?

The average price of a window varies based on the size and type of the window.

Windows are truly a unique opportunity as they allow you to customize every portion of the project.

We encourage you to meet with out in home experts and they will put together a solution to meet you budget.

Read more about windows costs here.

Is It Normal for Windows to Leak?

Windows subject to constant usage tend to develop air and water leakages over time. This is otherwise known as air and water infiltration with the latter being more visible by condensing on your windowsill. This is because windows are manufactured with weep holes which allow for internal water drainage and can cause a buildup of water during various weather conditions on your windowsill.

What Is “Window Sweating”?

Window sweating is the result of consideration on your window panes when the window experiences a large temperature imbalance between its interior and exterior panes. This phenomenon seldom happens on walls which are normally warmer which tend to dissipate the condensation. Extreme cases of window sweating can lead to mildew and/or mould growth and should be taken care of by a professional immediately. Contact your local Canadian Choice Windows and Doors customer service team today!

Is Condensation on Windows Bad?

Condensation happens when excessive humidity forms on a cold window pane covered with a thin film of water. This problem became incredibly apparent on a humid summer day on cold glass. A change in temperature with no change in water can result in an even greater increase in humidity, eventually reaching the point of dew. Further temperatures decrease, forcing some vapor to condense as water if the temperature is higher than freezing temperature. If it is lower than freezing outside, frost can appear on the window pane. Excessive condensation may require a call back on your windows science excessive condensation may result in mould or mildew growth, especially when it occurs on the inside of your windows. Visibility can become limited and adjacent walls and floors may also require additional maintenance.

This may lead in severe cases to wood rotting and deterioration of paint and paint. Condensation may arise from sub-par window manufacturing, improper window installation or poor maintenance, this is even possible in well-built homes subject to moisture problems.

Read our article to learn more: Crying Windows or How to Resolve the Condensation Issue?

What Are the Causes of Window Condensation?

Moisture in the air along with temperature imbalances can result in condensation on your windows, especially if they are sub-standard models. Even things such as breathing and sweating in the home can increase the amount of water vapour in the air daily which can increase the likelihood of window condensation.

Any activity in the home that uses water will generate more air moisture. Whether it’s cooking, taking a shower, laundry or more. It’s important to learn the different causes in order to know how to counter them. Excessive moisture in the home could surface through:

  • Dripping faucets
  • Containers with water such as pet water bowls and fish tanks
  • Indoor drying of clothes
  • Leaking indoor clothes dryers
  • Gas-based cooking where moisture is released as a by-product of gas combustion
  • Open toilet lids with more evaporation happening
  • Turned off exhaust fans during baths and showers which allow moisture to be retained
  • Excessive use of steamers, teapots and plant misters
  • Sweating on building slabs without a vapour barrier
  • Over using of humidifiers
  • Faulty plumbing
  • Leaking hot water heaters
  • Faulty water piping
  • Too many indoor plants that require regular watering
  • Saunas and hot tubs
  • Outdoor drainage that tends to hold water
  • Faulty sprinkler system
  • Faulty shower piping, seals or faucets
  • Faulty refrigerators or ice machines
  • Poor ventilation in bathrooms
  • Excessive use of air conditioning
  • Tight doors that prevent air circulation out of the room.
  • Open water containers for soaking clothes in the house
  • Excessive wet clothing, wipe towels and washrags in the kitchen and bathrooms
  • Leaking of rainwater into the attic
  • Open space gas heaters turned at high room temperatures
  • Faulty cooling system that holds back moisture
  • Wet floors

What Steps Can Be Taken to Reduce Condensation?

Home occupants can take various simple steps in reducing window condensation in their homes. Consumers must understand that a reduced humidity level works to decrease coolness in the home; this would be the first step in reducing condensation. Hence, the humidity level in the home must be determined.

This requires regular monitoring as the outside temperature changes constantly. Consumers could also implement a hygrometer which is the device designed to measure humidity. A good hygrometer allows the consumer to keep track of the temperature constantly to take the right steps on reducing humidity and condensation.

Consumers should be aware of the degree of humidity inside the home based on the outside temperature as follows:

Outside Temperature °F Inside Relative Humidity
20°F to 40°F Under 40%
10°F to 20°F Under 35%
0°F to 10°F Under 30%
-10°F to 0°F Under 25%
Below -10°F Under 20%

How Can Window Condensation be Reduced?

Window condensation can be reduced by controlling the degree of humidity with a higher level of air movement generated. This will prevent the same air from becoming trapped within your window’s interior, leading to the aforementioned condensation on your interior panes. This will happen because with this system, as the exterior temperature will decrease, your window’s interior humidity level will also decrease accordingly.

What Professional Assistance Can I Get?

Canadian Choice Windows and Doors™ provides the best of affordable, premium energy efficient replacement windows and doors. Our predictions are locally manufactured and equipped with our newly developed DraftLOCK technology, designed to provide the best of window performance and style at the best prices. If you ever have a window condensation issue, our licensed trained in-house experienced customer service team is here to listen and address your concerns as soon as possible.

How long has Canadian Choice Windows & Doors been in business?

We are a family-owned nationwide company that has been in window and door replacement business for over 30 years.

We have grown to become one of Canada's largest and the highest rated windows and door company to one of Canada's leaders in the home energy efficiency and rebate partners.

Our services now include windows and doors, heating and cooling, heat pump solutions, water solutions, insulation and air sealing.

Over 90% of our consumers choose Canadian Choice because we assist in the every facet of your home improvement project including coordinating and supporting your rebate applications.

Ready to book your free in-home consultation? Please visit this page.

How do I know it is time to replace my windows?

Here are the Top 5 signs that you need new windows.

  1. Difficult to operate

    Is it hard to open and close your windows at home? Do you have to apply a bit of pressure when trying to force one open? If it’s a daily struggle, there is an underlying cause, and it could be anything from dust, dirt and debris buildup inside the frame to tight springs, obstructions, or faulty hinges.

  2. Energy efficiency

    If your home is between 10-20 years old with original windows, it’s time to talk to an expert and check whether your windows are energy efficient. The most obvious sign is having an EnergyStar seal attached to the glass. EnergyStar is a globally recognized symbol of energy efficiency and the benchmark of high-performance windows worldwide.

  3. Outdoor noise

    If you’re constantly hearing outdoor noise like passing cars inside your home, your windows might lack soundproofing or haven’t been properly insulated. Great windows that are manufactured with multi-chamber frames and sashes not only ensure greater thermal efficiency but provide excellent sound proofing.

  4. They are outdated

    Preferences change and so does the appeal of your home from outdated windows. Refresh your home and add to it's curb appeal with properly built, well finished windows from Canadian Choice.

  5. Damaged windows

    The easiest problems to spot are condensation, leaks and fogging between glass panes.

Ready to book your free in-home consultation? Please visit this page.

What affects my warranty?

The following items could affect your warranty:

All Doors: the addition of storm doors will result in our company asking the consumer to waive the warranty as there is no way to assure the door integrity when a storm door is installed. We provide a waiver warranty at the time of sale.

Fiberglass Doors: in addition to storm doors, the absence of multi-point locking systems will also affect the warranty. We ask that a warranty waiver be signed in the absence of a multi-point locking system for all fiberglass doors.

Blinds and Shutters do not affect the warranty when installed by a professional.

Altering the window structure including films will void the warranty from the manufacturer. We ask that you check with the provider of these add-ons to see if they assume the warranty.

Where are you located?

Canadian Choice Windows & Doors has an impressive reach. Our offices are located across the four Canadian provinces: Manitoba, Alberta, Ontario, and British Columbia. Our wide reach allows us to serve homeowners anywhere in Toronto and the GTA and across Ottawa, Winnipeg, Calgary, Edmonton, and Vancouver. Wherever you are, we’ve got a window expert to help you with your window replacement project.

  • Head office & showroom: 55 Westcreek Dr, Vaughan, ON, L4L 9N6
  • Hamilton: 430 McNeilly Rd Unit 2, Stoney Creek, ON L8E 5E3
  • Ottawa: 148 Colonnade Rd S, Ottawa, ON K2E 7R4
  • Winnipeg office & showroom: 801 Century St, Unit 4 Winnipeg, MB, R3H 3C0
  • Calgary office & showroom: 7121, Unit 149, 104 Ave SE Calgary, AB, T2C 5C6
  • Edmonton: 10508 - 184 St NW, Edmonton, AB, T5S 0N7
  • Vancouver: 5433 – 152nd Street, Unit 105, Surrey, BC, V3S 5A5

Ready for new windows? Reach out to one of our window specialists today!

What do I need to do if there is condensation inside the windows?

Interior window condensation is caused by excessive moisture in the house, and it often occurs in the winter when the warm air inside the house condenses on the cold windows. Condensation emanates from our domestic activities such as showering, cooking, etc.

Here are some tips on how to reduce the condensation:

  1. If it isn’t too cold, you can open your windows for better air circulation.
  2. Raising the temperature of the windows will reduce the condensation on them.
  3. Plants release moisture into the air, so if you have several plants by your windows, moving them to a different place can help reduce condensation on the windows.
  4. Use your bathroom and kitchen fans every time you cook or shower.
  5. Get a dehumidifier.

What products and services does Canadian Choice offer?

This is the full complement of products offered by our company:

Windows
Doors
Porch Enclosures
Euro Tilt and Turn Windows
Air Sealing
Insulation
Tankless Water Heaters
Heat Pumps
Furnaces
Air Conditioning AC
Boilers
Water Softeners
Humidifiers
HRV Residential Heat Recovery Ventilator
Mini Splits and Ductless Splits
HEPA filters
Carbon filters

Air sealing

Canadian Choice offers professional, high-quality air sealing solutions in Ontario.

Our team of air sealing experts gets the job done by using infrared cameras to identify the leaky spots in the home.

Let us reduce your energy costs by sealing all of the unnecessary air leaks in your home.

Ready for new windows? Reach out to one of our window specialists today!

Insulation

Canadian Choice offers insulation solutions in Ontario.

We partnered with Canadian manufacturers to offer eco-friendly North American only made insulation solutions.

Heating and cooling

Canadian Choice offers heating and cooling solutions in Ontario.

We partnered with North America's most recognized manufacturers to bring you the most reliable heating and cooling solutions including heat pump solutions.

Ready for new windows? Reach out to one of our window specialists today!

Home improvement services

Canadian Choice Windows and Doors has evolved to become Canadian Choice Home Improvements.

We now offer windows and doors, heating and cooling, insulation, air sealing and water solutions in Ontario.

Installation

Do you install replacement windows year-round?

We do our best to deliver the most accurate installations, but we do not install our windows when temperatures are below -10 C. Our goal is to ensure a comfortable experience and when temperatures are this cold, we experience more than comfortable heat losses while in our consumer’s home. Read more about our installation process here.

How do I prepare for the installation?

Here is the list of items that we ask our consumers to consider when preparing for our installation experts:

  • Remove window coverings.
  • Remove obstructions including plants and personal items from the windowsills.
  • Consider moving furniture or fragile items that may affect the work area.
  • Ensure your pets are in a safe place.
  • Advise our scheduling team if there is ample parking for work vehicles.
  • Walkways should be free of debris or snow to ensure everyone's safety.
  • Remove doorbells and window sensors.

Please refer to our installation guide: https://www.windowscanada.com/installation-preparation-guide.pdf

How long do installations typically take?

The time required to complete your installation will depend on the number of doors and windows being replaced. Typically, our projects are completed within one day. Our scheduling team will confirm the total time required for your specific project.

Who is installing my replacement windows and doors?

Canadian Choice of course. Our SAWDAC certified professionals will complete your installation. Our professional installers complete take pride in ensuring the highest quality installations take place and that your windows and doors are properly installed to our standards.

What types of installation do you support?

We provide all installation services including:
Retrofit
Brick to Brick includes vinyl brick mould.
Stud to Stud includes aluminum capping.

We are SAWDAC certified and have the highest consumer ratings in Canada.

Ready for new windows? Reach out to one of our window specialists today by visiting this page.

Do you offer commercial and residential windows replacement?

Yes, we will have a solution for all residential needs and low-rise construction opportunities and most new homes.

Products

What are fire escape windows by Reliance?

These solutions are only sold as a Retro-Fit solution.

The removal of the frame is as complicated as a new cut in the concrete, and they must work in a very narrow space. Cutting the frame will not create a large enough opening to be considered a proper fire escape. We will not sell these solutions as a full-frame replacement. We will make sure the work is done right and must have them installed as a retrofit or a retrofit with jambs.

What type/style of windows do you offer?

We offer vinyl constructed windows in every possible style, colour, function and designs. We have a solution to meet all of your architectural and design needs.

Ready to book your free in-home consultation? Please visit this page.

How DraftLOCK windows are different from other windows on the market?

DraftLOCK technology is unlike anything else you’ll see on the market today. Our windows are designed with an optional 4 1/2" vs the industry standard 3 1/4, this allow the window to be positioned more inside the house incorporating it with the building envelope reducing the effects of outside elements, maximizing the glass and minimize the visual impact of the frame. Canadian Choice DraftLOCK windows are designed to work with different Low E glass options, insulating gasses and optional foam filled chambers for extra thermal efficiency. That means - you spend less on utility bills every month and live comfortably in your home all year long.

Ready to book your free in-home consultation? Please visit this page.

What is the difference between U-Value and ER?

U-value is the measure of the rate of heat loss and how well a product insulates. The lower the u-value, the better a product is at keeping heat inside your home. ER value is the measure of heat gain, the higher the ER value the more sun comes into the house. With Draftlock Windows and our different types of Low-E glass we can customize your windows to give you the best solution for your home.

Ready to book your free in-home consultation? Please visit this page.

What materials do you use in your windows and doors products?

Canadian Choice provides an all-vinyl window solutions.

Doors are made from either steel or fiberglass

Stackable and Bi-folding doors: Aluminum

Porch Enclosures: Aluminum

Triple pane or double pane?

Triple-pane windows provide the added benefits of soundproofing and greater temperature control. They are recognized by the HER+ programme and offer a $325 rebate per opening.

Our double-pane solutions are built to the same quality and offer a $175 per-opening rebate.

Read more about the difference between triple-pane and double-pane windows in this article.

Ready to book your free in-home consultation? Please visit this page.

What is low-E glass?

Low E glass has a metallic coating on the inside surface to reflect the sun’s rays and to reduce damaging UV rays. This coating was created specifically to minimize the amount of ultraviolet and infrared light that passes through glass into your home without limiting the amount of visible light that is transmitted.

What should I know about Argon gas and why it’s used in windows?

Argon is a non-toxic, odorless gas that improves the u-value by roughly 10% in a window. It’s heavier than air, offers increased R-values, and minimizes heat exchange through windows. It’s used in residential windows to insulate the two panes of glass. It also helps increase sound-proofing characteristics of your windows.

Are vinyl windows right for me?

Vinyl windows have significantly since the 1970s when they first became mainstream. Canadian Choice Home Improvements continuously innovate the manufacturing process and design of vinyl windows. Canadian Choice vinyl windows are designed with multi-chambered frames and sashes to help reduce heat loss and sound transmission.

Compared to other window materials, vinyl windows are highly resistant to elements, which means they don’t age as fast as other windows. Made from polyvinyl chloride - a highly durable material - they require minimum to low maintenance. Nearly 100% scratch free, your vinyl windows will never have to be painted, will not be easily scraped, or stained and can be cleaned simply with soap and water.

With airtight fabrication, vinyl windows prevent air from escaping a locked window frame. That’s because during the manufacturing process, the frame is equipped with hollow cavities that are then filled with insulation to trap air. And if you’ve got an Energy Star rated window - a globally recognized symbol of energy efficiency - you’re looking at a great product that’ll save you money on energy bills in the long run.

We offer a solution to meet your budget and style preferences.

Schedule an in-home consultation with our experts today.

What is Energy Star® and why is it important?

The most energy-efficient windows will be made to Energy Star® standards and carry their label. Energy Star® is the golden standard and the benchmark of energy efficiency worldwide. These windows assure you that they undergo rigorous testing in accredited laboratories under standardized and highly controlled conditions. All this effort - so that homeowners like you can get a window product of the highest quality.

Ready for new windows? Reach out to one of our window specialists today.

Grants & Rebates

What is the HER+ Eligibility?

Enbridge Gas customers who own and live as a primary resident in their home.Rebates for homeowners who do not heat their home with Enbridge Gas.

Communities not currently connected to the North American electrical grid nor to the piped natural gas network, living in a permanent or long-term (five years or more) settlement with at least 10 dwellings.

Owners in some low-rise and mixed-use properties are eligible for rebates. See details.

These homes do not qualify for the program:

  • Homes that are not the owners' primary residence and do not have an active Enbridge Gas account.
  • Multi-unit residential buildings (MURB) with more than 3 storeys or larger than 600 m2.
  • Cooperatives.
  • Homes built less than 6 months ago.
  • Mixed use buildings that are less than 50% residential.

Ready to book your free in-home consultation? Please visit this page.

What are the HER+ Rebates?

Here is an overview of what is available to eligible Ontario residents:

Home energy assessments: $600
Home insulation: $10,000
Air sealing: $1300
Windows and doors: $175-$325 each opening
Space and water heating: $7500
Smart thermostats: $125
Solar panels: $5000
Weatherproofing: $1600

Ready to book your free in-home consultation? Please visit this page.

How to get started with the HER+ program?

Step 1: Allow Canadian Choice to assist and schedule an initial home energy assessment with a licensed Registered Energy Advisor.
Step 2: The Energy Advisor will provide a custom report with recommended upgrades.
Step 3: Complete at least one eligible upgrade.
Step 4: Schedule a follow-up home energy assessment.
Step 5: Receive your rebate cheque, including up to $600 for the assessments.

It is important to remember that Canadian Choice offers 4 of the 5 major services that qualify for rebates.

Our team, alongside independent auditors will do everything to ensure you maximize the grants available to you.

Keep us in mind for your windows and doors, heating and cooling, heat pump, insulation, and air sealing needs.

Ready to book your free in-home consultation? Please visit this page.

Greener Home Rebate Program is now HER+?

As of January 1st, 2023, the former Greener Homes Rebate Program is now known as the HER+ program (Home Efficiency Rebate Plus). Here is the link to get started.

Please note that you DO NOT have to be an Enbridge customer to take advantage of the HER+ program.

Ready to book your free in-home consultation? Please visit this page.

What is the energy audit process?

An official energy audit must be performed to receive any form of rebate or government loan.

Audit costs are performed in two segments, pre and post/final audit.

The costs typically range from $700-$850 in the GTA and typically $100-$150 more for outer regions.

The Greener Home Rebate will reimburse $600+HST of this service rendered by a professional.

CCHI can and will arrange energy audits by a licensed professional.

Our turnaround time is typically 48 hours to set an appointment with a in-home visit typically within 4 business days thereafter.

If you are outside the GTA or considered a remote area, the audit will be scheduled within 30 days of the request.

If you need to direct further inquiries pertaining to rebates, please send it to our Rebate Department: rebates@windowscanada.com

Payments

How are payments made upon work being completed?

Consumers can provide the installation team with a cheque, money order or draft on site.

If you choose to pay using our monthly payment programs, no action is required on your part to finalize the agreement.

If you prefer to use e-cheque, e-transfer or credit cards you can reach out to our payments department through consumer care.

E-transfers are directed to: directdeposit@windowscanada.com

What type of payment options do you offer?

We provide multiple options to meet your financial needs.

Cheque, E-Transfer, Direct Deposit, Credit Cards.

We also offer the most flexible monthly payment options including low rate monthly financing.

Ready to book your free in-home consultation? Please visit this page.

What is the average cost of replacing your windows?

The average price of a window varies based on the size and type of the window.

Windows are truly a unique opportunity as they allow you to customize every portion of the project.

We encourage you to meet with out in home experts and they will put together a solution to meet you budget.

Read more about windows costs here.

Condensation

Is It Normal for Windows to Leak?

Windows subject to constant usage tend to develop air and water leakages over time. This is otherwise known as air and water infiltration with the latter being more visible by condensing on your windowsill. This is because windows are manufactured with weep holes which allow for internal water drainage and can cause a buildup of water during various weather conditions on your windowsill.

What Is “Window Sweating”?

Window sweating is the result of consideration on your window panes when the window experiences a large temperature imbalance between its interior and exterior panes. This phenomenon seldom happens on walls which are normally warmer which tend to dissipate the condensation. Extreme cases of window sweating can lead to mildew and/or mould growth and should be taken care of by a professional immediately. Contact your local Canadian Choice Windows and Doors customer service team today!

Is Condensation on Windows Bad?

Condensation happens when excessive humidity forms on a cold window pane covered with a thin film of water. This problem became incredibly apparent on a humid summer day on cold glass. A change in temperature with no change in water can result in an even greater increase in humidity, eventually reaching the point of dew. Further temperatures decrease, forcing some vapor to condense as water if the temperature is higher than freezing temperature. If it is lower than freezing outside, frost can appear on the window pane. Excessive condensation may require a call back on your windows science excessive condensation may result in mould or mildew growth, especially when it occurs on the inside of your windows. Visibility can become limited and adjacent walls and floors may also require additional maintenance.

This may lead in severe cases to wood rotting and deterioration of paint and paint. Condensation may arise from sub-par window manufacturing, improper window installation or poor maintenance, this is even possible in well-built homes subject to moisture problems.

Read our article to learn more: Crying Windows or How to Resolve the Condensation Issue?

What Are the Causes of Window Condensation?

Moisture in the air along with temperature imbalances can result in condensation on your windows, especially if they are sub-standard models. Even things such as breathing and sweating in the home can increase the amount of water vapour in the air daily which can increase the likelihood of window condensation.

Any activity in the home that uses water will generate more air moisture. Whether it’s cooking, taking a shower, laundry or more. It’s important to learn the different causes in order to know how to counter them. Excessive moisture in the home could surface through:

  • Dripping faucets
  • Containers with water such as pet water bowls and fish tanks
  • Indoor drying of clothes
  • Leaking indoor clothes dryers
  • Gas-based cooking where moisture is released as a by-product of gas combustion
  • Open toilet lids with more evaporation happening
  • Turned off exhaust fans during baths and showers which allow moisture to be retained
  • Excessive use of steamers, teapots and plant misters
  • Sweating on building slabs without a vapour barrier
  • Over using of humidifiers
  • Faulty plumbing
  • Leaking hot water heaters
  • Faulty water piping
  • Too many indoor plants that require regular watering
  • Saunas and hot tubs
  • Outdoor drainage that tends to hold water
  • Faulty sprinkler system
  • Faulty shower piping, seals or faucets
  • Faulty refrigerators or ice machines
  • Poor ventilation in bathrooms
  • Excessive use of air conditioning
  • Tight doors that prevent air circulation out of the room.
  • Open water containers for soaking clothes in the house
  • Excessive wet clothing, wipe towels and washrags in the kitchen and bathrooms
  • Leaking of rainwater into the attic
  • Open space gas heaters turned at high room temperatures
  • Faulty cooling system that holds back moisture
  • Wet floors

What Steps Can Be Taken to Reduce Condensation?

Home occupants can take various simple steps in reducing window condensation in their homes. Consumers must understand that a reduced humidity level works to decrease coolness in the home; this would be the first step in reducing condensation. Hence, the humidity level in the home must be determined.

This requires regular monitoring as the outside temperature changes constantly. Consumers could also implement a hygrometer which is the device designed to measure humidity. A good hygrometer allows the consumer to keep track of the temperature constantly to take the right steps on reducing humidity and condensation.

Consumers should be aware of the degree of humidity inside the home based on the outside temperature as follows:

Outside Temperature °F Inside Relative Humidity
20°F to 40°F Under 40%
10°F to 20°F Under 35%
0°F to 10°F Under 30%
-10°F to 0°F Under 25%
Below -10°F Under 20%

How Can Window Condensation be Reduced?

Window condensation can be reduced by controlling the degree of humidity with a higher level of air movement generated. This will prevent the same air from becoming trapped within your window’s interior, leading to the aforementioned condensation on your interior panes. This will happen because with this system, as the exterior temperature will decrease, your window’s interior humidity level will also decrease accordingly.

What Professional Assistance Can I Get?

Canadian Choice Windows and Doors™ provides the best of affordable, premium energy efficient replacement windows and doors. Our predictions are locally manufactured and equipped with our newly developed DraftLOCK technology, designed to provide the best of window performance and style at the best prices. If you ever have a window condensation issue, our licensed trained in-house experienced customer service team is here to listen and address your concerns as soon as possible.

Other Topics

How long has Canadian Choice Windows & Doors been in business?

We are a family-owned nationwide company that has been in window and door replacement business for over 30 years.

We have grown to become one of Canada's largest and the highest rated windows and door company to one of Canada's leaders in the home energy efficiency and rebate partners.

Our services now include windows and doors, heating and cooling, heat pump solutions, water solutions, insulation and air sealing.

Over 90% of our consumers choose Canadian Choice because we assist in the every facet of your home improvement project including coordinating and supporting your rebate applications.

Ready to book your free in-home consultation? Please visit this page.

How do I know it is time to replace my windows?

Here are the Top 5 signs that you need new windows.

  1. Difficult to operate

    Is it hard to open and close your windows at home? Do you have to apply a bit of pressure when trying to force one open? If it’s a daily struggle, there is an underlying cause, and it could be anything from dust, dirt and debris buildup inside the frame to tight springs, obstructions, or faulty hinges.

  2. Energy efficiency

    If your home is between 10-20 years old with original windows, it’s time to talk to an expert and check whether your windows are energy efficient. The most obvious sign is having an EnergyStar seal attached to the glass. EnergyStar is a globally recognized symbol of energy efficiency and the benchmark of high-performance windows worldwide.

  3. Outdoor noise

    If you’re constantly hearing outdoor noise like passing cars inside your home, your windows might lack soundproofing or haven’t been properly insulated. Great windows that are manufactured with multi-chamber frames and sashes not only ensure greater thermal efficiency but provide excellent sound proofing.

  4. They are outdated

    Preferences change and so does the appeal of your home from outdated windows. Refresh your home and add to it's curb appeal with properly built, well finished windows from Canadian Choice.

  5. Damaged windows

    The easiest problems to spot are condensation, leaks and fogging between glass panes.

Ready to book your free in-home consultation? Please visit this page.

What affects my warranty?

The following items could affect your warranty:

All Doors: the addition of storm doors will result in our company asking the consumer to waive the warranty as there is no way to assure the door integrity when a storm door is installed. We provide a waiver warranty at the time of sale.

Fiberglass Doors: in addition to storm doors, the absence of multi-point locking systems will also affect the warranty. We ask that a warranty waiver be signed in the absence of a multi-point locking system for all fiberglass doors.

Blinds and Shutters do not affect the warranty when installed by a professional.

Altering the window structure including films will void the warranty from the manufacturer. We ask that you check with the provider of these add-ons to see if they assume the warranty.

Where are you located?

Canadian Choice Windows & Doors has an impressive reach. Our offices are located across the four Canadian provinces: Manitoba, Alberta, Ontario, and British Columbia. Our wide reach allows us to serve homeowners anywhere in Toronto and the GTA and across Ottawa, Winnipeg, Calgary, Edmonton, and Vancouver. Wherever you are, we’ve got a window expert to help you with your window replacement project.

  • Head office & showroom: 55 Westcreek Dr, Vaughan, ON, L4L 9N6
  • Hamilton: 430 McNeilly Rd Unit 2, Stoney Creek, ON L8E 5E3
  • Ottawa: 148 Colonnade Rd S, Ottawa, ON K2E 7R4
  • Winnipeg office & showroom: 801 Century St, Unit 4 Winnipeg, MB, R3H 3C0
  • Calgary office & showroom: 7121, Unit 149, 104 Ave SE Calgary, AB, T2C 5C6
  • Edmonton: 10508 - 184 St NW, Edmonton, AB, T5S 0N7
  • Vancouver: 5433 – 152nd Street, Unit 105, Surrey, BC, V3S 5A5

Ready for new windows? Reach out to one of our window specialists today!

What do I need to do if there is condensation inside the windows?

Interior window condensation is caused by excessive moisture in the house, and it often occurs in the winter when the warm air inside the house condenses on the cold windows. Condensation emanates from our domestic activities such as showering, cooking, etc.

Here are some tips on how to reduce the condensation:

  1. If it isn’t too cold, you can open your windows for better air circulation.
  2. Raising the temperature of the windows will reduce the condensation on them.
  3. Plants release moisture into the air, so if you have several plants by your windows, moving them to a different place can help reduce condensation on the windows.
  4. Use your bathroom and kitchen fans every time you cook or shower.
  5. Get a dehumidifier.

Other Products & Services by Canadian Choice

What products and services does Canadian Choice offer?

This is the full complement of products offered by our company:

Windows
Doors
Porch Enclosures
Euro Tilt and Turn Windows
Air Sealing
Insulation
Tankless Water Heaters
Heat Pumps
Furnaces
Air Conditioning AC
Boilers
Water Softeners
Humidifiers
HRV Residential Heat Recovery Ventilator
Mini Splits and Ductless Splits
HEPA filters
Carbon filters

Air sealing

Canadian Choice offers professional, high-quality air sealing solutions in Ontario.

Our team of air sealing experts gets the job done by using infrared cameras to identify the leaky spots in the home.

Let us reduce your energy costs by sealing all of the unnecessary air leaks in your home.

Ready for new windows? Reach out to one of our window specialists today!

Insulation

Canadian Choice offers insulation solutions in Ontario.

We partnered with Canadian manufacturers to offer eco-friendly North American only made insulation solutions.

Heating and cooling

Canadian Choice offers heating and cooling solutions in Ontario.

We partnered with North America's most recognized manufacturers to bring you the most reliable heating and cooling solutions including heat pump solutions.

Ready for new windows? Reach out to one of our window specialists today!

Home improvement services

Canadian Choice Windows and Doors has evolved to become Canadian Choice Home Improvements.

We now offer windows and doors, heating and cooling, insulation, air sealing and water solutions in Ontario.

We are Proud of Our Reputation:

Money Well Spent

Windows & Doors Installation & Service in Concord
10
10

I had Canadian Choice and 2 other companies come out to give me a quote. By far Canadian Choice was the most professional and the price was fair. We dealt with the sales representative Jemal, who was polite and very informative. He even came by after installation, which we did not expect, but we're delighted he did. We had 10 windows installed and will be doing our last 6 basement windows and doors with Jemal and Canadian Choice in the spring.

Great company, great service and Great pricing.

Window installation

Windows & Doors Installation & Service in Hamilton
10
10

We had another five windows replaced on our home. This is a total of seven this year and again, the quality and service is excellent. We will be calling next year for more windows. Thank you Odka and his crew for another job well done.

Entry doors and window

Windows & Doors Installation & Service review in Fort Erie
10
10

So pleased with our new entry doors and window!! The whole process was a pleasure, starting with our sales rep, Joe, he took the time to explain everything to us, and help us decide on which products to get. Day of install was a breeze, our installer was very meticulous and took his time installing and making sure everything was perfect. We're so happy with everything that we're going to do the rest of the house in time. I will be contacting Canada Choice again and I recommend them to all my friends and family!!

Windows and Doors

Windows & Doors Installation & Service review in Airdrie
10
10

3 main floor windows and 3 man doors changed in one day by 3 knowledgeable, masked and gloved employees respecting the current virus circumstances. Had excellent service and staff - very happy with the products

Window replacement

Windows & Doors Installation & Service review in Edmonton
10
10

I have ordered windows two different times of which the first time had some issues but it took no time at all to have the glass replaced and repairs made. No fuss, no muss. They listened to my issues and repaired them.

The second order was quick and fast. I have a high end home, and these people took very good care of my floors and belongings as they worked. Their clean up was second to none inside and out.

All day long long I would say they do a great job and would hesitate to use them again, which I am as I placed another order.

I know good work and trades as I dealt with trades for 37 years as a adjuster and project manager. I have done from 100 dollars to 10 million dollars, I would not be afraid to use on anyone of them.

Window replacement

Windows & Doors Installation & Service review in Calgary
10
10

Absolutely made the right decision to get Canadian Choice Windows and Doors to replace not only the damage windows (cause by hail) but the for the entire house. Big thanks to Bob for recommending the casement type, it's gorgeous! Kudos to Orest and Andrew , the installer, for great, fast and awesome work. Good job guys! Thanks.

Very Professional

Calgary
10
10

Sales representative was communicated very well. Went out of his way to research options that fit our needs/requests. Installers were very professional. Lined and protected floors and wore masks when in the house. Very happy with the end product. Would definitely recommend. Had complements from neighbors already. I think one neighbor has already booked his own installation with them. Money well spent.

Windows Replacement

Windows & Doors Installation & Service review in Prince George
10
10

Great service, very professional installers!
Olga, the sales rep, provided a very competitive quote, answered any questions we had. Sergei and the crew did an excellent job. The installation of 11 windows was done in a day.
Thank you! We highly recommend their work.

Windows and doors

Windows & Doors Installation & Service review in Port Coquitlam
10
10

We had 6 windows and 2 sliding doors replaced. Our representative Adriano was very knowledgable and friendly. He was always available for any questions or concerns. The installation was professional and fast. All work was completed on time as promised. We love our new windows and doors and will definitely have additional windows replaced by them when needed. We would highly recommend.

Window Replacement

Windows & Doors Installation & Service review in Winnipeg
10
10

Window Review
Excellent service right from start to finish. Kevin and James did the installation and did an amazing job. True professionals. They came in and put tarps over the floors to protect them. They replaced 9 windows and results are beautiful.
Once they were all done they cleaned everything up. We then did a walk around inside and out showing us each and every window to make sure each one met with our expectations.
We are extremely happy with our new windows and highly recommend Canadian Choice.

Great windows and installation

Windows & Doors Installation & Service review in Winnipeg
10
10

We had all our main-floor windows (except the big picture window) replaced two years ago by Canadian Choice, and finally got the big picture window replaced this week. The sales representative, the installation team, and the office team all showed great professionalism, courtesy, and helpfulness in answering our various questions.
The installation team showed great skill, were careful not to damage any property, and even did a superb clean-up after their work was finished.
We were quite surprised at how quickly the work was completed, and how great the results turned out! We would gladly recommend this company to anyone without hesitation,

We would recommend this company and their product to anyone.

Good quality product and installation with low price

Ottawa
10
10

I replaced five windows/patio doors last year from Canadian Choice Windows and Doors. Stan came to my place multiple times and offered answers to lots of questions we had, and Yuri came to install windows last September. I received quotes from at least 5-6 companies and Canadian Choice was the 2nd lowest in terms of price. The quality of the windows may not be the top but it was very good. I waited until spring to write a review after winter season. No problem whatsoever. I will definitely order rest of windows in my house from them and strongly recommend Canadian Choice.

2 Projects: (1) replace all windows; (2) replace front door

Windows & Doors Installation & Service review in Ottawa
10
10

Approximate cost is for both projects. Windows were $22K, front door $3K. We were very happy with the products and service provided by Canadian Choice. Marina was very helpful and responsive, providing good advice and responding to our questions. Yuri's installation work was well done. Both responded quickly to our calls or emails, and advised us in advance if work had to be delayed for some reason. We would recommend Canadian Choice to anyone looking to replace doors or windows.
Raja & Mark Bailey

Take advantage of Canada’s Greener Homes Grant today!

Save thousands off your new window and door installation. Find out if you qualify!

Southern Ontario:
416-800-8834
Edmonton:
780-651-7002
Winnipeg:
204-272-8117
Vancouver:
604-229-1747
Maritimes:
888-411-4208