Submitted by Matt Welsh
Whether you want a single window replaced or you want brand new, energy-efficient windows throughout your home, you have several choices in the Edmonton area. Some important areas of concern include the customer service and professionalism of the installers, the positive comments and feedback on social media sites, and even the services they offer.
Ecoline is an Edmonton-based window replacement company that focuses primarily on replacement windows in residential settings. They offer window sales and installation, and while they also replace entry doors at your request, they only do this alongside a window installation job. The length of time that the company has been in business is not readily available on their site, unfortunately, but they do offer a 25-year non-prorated and transferable warranty.
Although most everything they claim on their site is run-of-the-mill (qualified technicians, financing options, dedicated installers, and even a referral program), a few things seem odd and out of place.
The reviews for Ecoline are positive in nature. However, the majority of their Homestars reviews are marked as "assisted", which means they were written by the company itself. The negative reviews we found turned out to be really bad. Why pay so much more for a product and company touting themselves as superior when the photos say otherwise?
Hometech is a small company, and they only service the Edmonton area. They offer a 10-year warranty on workmanship, and they offer a limited lifetime warranty on their materials. While some consumers may claim that the company is too small to manufacture its own products, Hometech works with a variety of suppliers in order to bring homeowners a variety of windows and doors from which to choose. Here are a few things we noticed about Hometech right away.
While both of these companies are common names in the Edmonton area, only Hometech will provide estimates for your entry and patio doors with no questions asked. What's more, it seems that Ecoline is more interested in their profit margin than their customers with a long list of reasons why they "might not be a good fit for you".
Of course, window and door replacement and installation is a big investment, and one that you, as a consumer, should never take lightly. As such, take some time to research all of the companies available to you thoroughly, and make sure that the company you choose is a good fit for your budget, your needs, and your home.
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